header image with the American flag, Miami Gardens police Department patch, and three police motorcycles

Telecommunications Unit

The Telecommunications Unit operates 24/7 and is comprised of specially trained civilian personnel that are tasked with triaging incoming emergency and non-emergency calls and determining proper response of resources. All in-coming phone calls are evaluated and classified according to information provided and an officer is assigned via computer or radio. The Unit also responsible for entering all loss or stolen items into various computer bases and processing all requests from the State Attorney's Office for radio and/or phone transcripts.

Members of this Unit enter more than 3,000 articles into State of Florida (FCIC) and Federal (NCIC) computer systems that handles information on missing persons, stolen vehicles, driver's license status and stolen articles. The Telecommunications Unit is the custodial unit for all audio recordings of police radio transmissions and telephone calls to the Miami Gardens Police Telecommunications Center and processes all requests from the State Attorney's Office for radio and/or telephone transcripts

Kay Mowell

Ms. Mowell began her career as a 9-1-1 Operator with the Fort Lauderdale Police Department in 1988. She became one of the first operators to be cross-trained in all aspects of the Communications Center and became one of the first Communications Training Officers with the agency. She was promoted to a Shift Supervisor in 1997 and became the Communications Training Unit Supervisor in 2004. In addition to managing the day-to-day and administrative operations of the Miami Gardens Police Telecommunications Center, she is the FCIC/NCIC Agency TAC Liaison and is a certified instructor.

In 2007, Ms. Mowell was hired as the first manager of the Miami Gardens Telecommunications Center and oversees 18 employees. The center is one of the busiest municipal communication centers in south Florida with an average of 169,000 in-coming calls and an average of 133,450 dispatched calls on an annual basis.